Citrix GoToMeeting

Online Training Made Easy

Citrix GoToTraining is an easy to use online training tool that allows you to deliver interactive online training sessions to anyone, anywhere, at any time. With GoToTraining, you will be able to deliver content to up to 200 trainees quickly and effortlessly, allowing you to expand your training program while saving time and reducing travel costs.

Fast, more effective training

Training employees and customers can produce a significant strain on time and finances. But with GoToTraining, it’s easy to move your traditional classroom training online.

• Adopt: GoToTraining is simple to set up and use — no IT support is required. You can start training online in minutes.
• Reach: GoToTraining eliminates the need for travel for both trainers and attendees, so distance is no longer a problem.
• Engage: The GoToTraining easy-to-use interface and advanced interactive training tools keep attendees immersed in your training content and help employees and customers retain more information.

Features

• HD Faces video conferencing: Up to six instructors or learners can share their webcams and communicate face to face.
• Mobile support: Attendees can join training sessions from their iPhone, iPad or Android device.
• Online course catalog: A hosted online course catalog of your training sessions allows people to self-register.
• Invitations: Easily create session invitations and send them through Outlook or copy and paste them into another email client.
• Full-service registration: GoToTraining will host your registration page and show you a list of registrants for upcoming sessions.
• Rev-Stream payment processing: Charge for your courses and manage your registrants’ payments and refunds through our integration with PayPal processing services.
• Automated reminder and follow-up emails: Maintain contact with attendees by having GoToTraining send reminder and follow-up emails.
• Configurable class size: Set a limit on the number of people that can register for a training session.
• Content library: Organize and store reusable content, such as training materials, tests, surveys and recordings.
• Materials: Upload documents, images, media files and web links for attendees to use before, during and after a session.
• Tests: Use tests to see what attendees know before the session and to evaluate their retention during the session and afterwards.
• Polls: Increase interactivity and get immediate feedback.
• Evaluations: Assess the effectiveness of your training.
• Reporting: Get detailed lists of session attendance, test results and evaluations.
• Hand raising: Attendees can signal when they need to ask a question.
• Drawing tools: Draw, highlight and point to items of interest right on the screen.
• Chat: Attendees can interact with anyone in the session.
• Change presenters: Use multiple presenters to boost audience interest. Allow attendees to share their screens as well.
• Desktop/application sharing: Broadcast a view of either your desktop or a specific application to training attendees.
• Integrated audio: Add Open-Voice Integrated toll-free service for the convenience of external learners or use built-in VoIP and toll- based phone options to reduce audio costs.
• Desktop recording/training playback: Record your training — including audio — and send it out to a wider audience.
• Mac support: Mac users can both host and attend GoToTraining sessions.
• Security: End-to-end 128-bit AES encryption

Webinars Made Easy

Citrix GoToWebinar makes communication with prospects, employees, partners and customers easier and more efficient than any webinar product available today. With GoToWebinar, you can give presentations, perform product demonstrations and deliver industry-wide messages to up to 1,000 attendees, anytime, anywhere — all for one flat fee.

Easy do-it-yourself interface

Plan: Just fill out a simple form and GoToWebinar will create your invitation email and registration page.

Present: Conduct your presentation from your desktop just as if you were there in person. Use hand raising, polls, Q & A and surveys to engage and monitor audience members.

Profit: You will generate greater returns with GoToWebinar than with other products because GoToWebinar makes it easier and more cost effective to deliver webinars more frequently.

Excellent Value

GoToWebinar’s flat-fee pricing allows you to conduct as many webinars as you want, so you can make the most of your investment. Integrated VoIP and toll-based phone options eliminate audio costs, while the recording feature allows you to draw value from your event long after it’s over. Plus, GoToWebinar comes with a free GoToMeeting subscription

Features

• HD Faces video conferencing: Up to six presenters can share their webcams to engage your audience.
• Mobile support: Attendees can join webinars from their iPhone, iPad or Android device.
• Automated email templates: Using your webinar description, GoToWebinar will craft your email invitations, confirmations and reminders for you; or you can customize them.
• Customized branding: Upload your company logo and a custom image to show your brand on all webinar materials.
• Full-service registration: GoToWebinar will host your registration page and send you weekly registration reports.
• Unlimited audio: Use included VoIP and toll based phone options to reduce audio costs.
• Mac support: Mac users can both host and join GoToWebinar events.
• Pre-webinar practice sessions: Practice your presentation before your event begins to make sure everything goes as planned. • Webinar dashboard: Monitor webinar attendance, interest and participation using at-a-glance dashboard charts.
• Desktop/application sharing: Broadcast a view of either your desktop or a specific application to webinar attendees.
• Change presenters or panelists: Use multiple presenters and panelists during your webinar to boost audience interest.
• Polling & survey: Get audience feedback by launching polls and surveys.
• Question & answer window: Attendees can ask questions and get responses in real time.
• Webinar reports: Use reports to identify your most effective webinars and replicate your successful efforts.
• Desktop recording/webinar playback: Record your webinar — including audio — and play it back later for additional audiences.
• Automated follow-up emails: Maintain contact with attendees by having GoToWebinar send follow-up emails to all registrants after the webinar is over.
• Security: End-to-end 128-bit AES encryption safeguards all log-in information and webinar session data.

GoToAssist Remote Support Made Easy

Citrix GoToAssist Remote Support is an essential support tool designed for IT professionals, managed service providers and software consultants in a team environment. With GoToAssist Remote Support, you can resolve technical issues by instantly delivering web-based support to customers, end users, unattended computers and servers.

GoToAssist Remote Support is the choice of IT professionals demanding robust, easy-to-use remote support. GoToAssist Remote Support’s award-winning technology allows both on-demand sessions and the ability to connect to unattended machines. Team-based functionality lets multiple support technicians share access to unattended machines and group machines by company, operating system, location and customized categories.

Essential IT tools in one easy user interface

For easy, fast service delivery, GoToAssist Remote Support smoothly integrates with two other powerful IT tools – GoToAssist Service Desk and GoToAssist Monitoring. Drive efficiency and customer satisfaction with 3 easy-to-use cloud- based tools in one unified platform. Use GoToAssist Monitoring to track your complete network and proactively identify issues before they disrupt service. Use GoToAssist Service Desk to streamline your team’s work flow and manage incidents, releases, problems and configuration changes.

Applications

IT Managers: Manage multiple support technicians who assist end users and service unattended computers and servers. Deliver technical assistance to remote staff and clients around the globe and around the clock.

IT Consultants: Instantly solve customers’ technical problems by providing live, on-demand support. Use multi-tenant, custom grouping and centralized administration to control access to unattended machines for multiple organizations. Integrate with GoToAssist Monitoring to gauge server health, monitor client networks and receive customized alerts when technical problems arise – proactively solve problems, even before the client knows there’s an issue.

Software Consultants: Share access to unattended computers with team members working on the same project. Use GoToAssist Remote Support to help train customers on your software or resolve issues after hours when they are away from their machines.

Security

GoToAssist Remote Support security includes 100 percent permission-based support and end-to-end data encryption using government-approved 128-bit Advanced Encryption Standard (AES) and Secure Sockets Layer (SSL).

Key benefits

• Boost productivity and revenue by quickly resolving technical issues.
• Increase customer satisfaction and loyalty.
• Reduce travel time and related costs.
• Share access to your unattended computers with team members.
• Integrates with GoToAssist Monitoring and Service Desk for the easy all-in- one IT solution.
• Go mobile with GoToAssist for iPad and Android.

Features

• Two-Way Screen Sharing See exactly what’s happening on your customer’s desktop or show your own screen as an example.
• Remote Control Remotely take control of your client’s desktop and provide service, as if you were sitting at the client’s computer.
• Unattended Support Work on your computers or servers after hours or when they are unattended.
• Administration Center Manage team members, setting the functions they can perform and the resources and machines they can access.
• Multi-tenancy and grouping. Support multiple organizations and group machines by company, operating system, location or customized categories.
• Support Mobile Devices Deliver technical support to Android and iOS mobile device users.
• Chat with users to resolve issues, share profiles and capture screenshots.
• Multiple Support Entry Points Using a 9-digit support code, connect with your customers from various entry points
• File Transfer Instantly exchange files and folders with your customers.
• PC and Mac Support both PC and Mac users – from either a PC or a Mac computer.
• Remote Diagnostics Obtain client’s system information in a single mouse-click.